Terms and Conditions

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• Standard Orders: We dispatch the vast majority of orders within 72 hours.
• Stock Fluctuations: While stock levels can vary, we aim to have all orders shipped within 14 days. If an exceptional delay occurs and we cannot fulfill your order within this timeframe, a member of our team will contact you directly.

• Address: Your order will be delivered to the address provided at checkout.
• Responsibility: Once delivered, the items are held at your own risk, and we cannot be held liable for any subsequent loss or damage.
• Location Restrictions: Please note that we may be unable to deliver to certain remote or restricted locations.

All shipments are handled by trusted third-party carriers. If you are unavailable to accept your delivery, the courier will either:

1. Hold your items at their nearest local depot for your collection.
2. Attempt a redelivery at a later date.

If your order includes items with different availability dates, our standard policy is to hold the entire order and ship everything together once the final item arrives. If you prefer to receive available items sooner, you can request separate deliveries (additional shipping charges may apply per shipment).

You can return any product for a full refund within 7 working days of delivery, provided it is in perfect, resalable condition.

• Your Refund: We will refund the full value of your order, including our original shipping cost to you.
• Return Shipping Costs: You are responsible for the cost of returning the items and ensuring they are adequately insured during transit.
• Collection Service: If preferred, we can arrange for a courier to collect the return from your premises and deduct the cost from your refund. Please note that for larger items, courier collections can be expensive (typically between £20.00 and £25.00).
• Supplier Handling Fees: If an item needs to be returned directly to one of our suppliers, any handling fees they charge us (typically 15% to 20%) will be passed on to you.

To qualify for a refund, products must be unused and in their intact, original packaging.

• We cannot accept returns if the product’s box is torn or damaged.
• For hygiene reasons, body-worn items generally cannot be returned unless they are faulty. However, if a body-worn item arrives in a heat-sealed bag or with a tamper-proof seal, we will accept the return only if the seal remains unbroken and the bag is unopened.

• Damaged or Missing Items: If your order arrives damaged, unsatisfactory, or with missing items, please notify us within 2 working days so we can resolve the issue immediately.
• Manufacturing Defects: Any product that is unfit for purpose due to a manufacturer defect will be replaced or fully refunded. In this instance, we will cover all return shipping costs. Please note: This defect policy applies only to orders within the United Kingdom and the Republic of Ireland (EIRE).